Lux Studio  Hair design and Skincare

Your appointments are very important to of us here at Lux Studio, it is reserved especially for you, we understand that sometimes schedules adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.

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Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.  Since the services are reserved for you personally, a Cancellation fee will apply.  A valid credit card is required for booking facials and hair services valued at $80 or more.

 

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

 

- “NO SHOWS” will be charged 100% of the reserved service amount.

 

- Appointments made within the 24 hour period and need to cancel will result in a charge equal to 50% of the reserved service amount.

 

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our staff's schedule manageable, thus better serving everyone. Lux Studio policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele. Thank you for viewing and supporting our policies criteria.

 

CONFIRMATION CALLS

 

As a courtesy, we will call and confirm your service appointments two business day prior to your appointment date. However, if we are unable to reach you, and can only leave a message, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments and the cancellation fee.

 

CLIENTS WILL RECEIVE DISCOUNTS WHEN SALON CANCELS

 

Lux Studio staff stands by our policies, we feel that it is only fair that we honor the same policies to our clients, if in any reason the salon has to cancel on a client less than 24 hours of the appointment scheduled; we will honor 50% off on your next service. But, if the cancellation is due to situations that are out of our hands such as power outage, unfortunate incidence, etc… that requires the salon to be closed during regular business hours, we would gladly reschedule your appointment. The 50% discount will not apply.